If not, you'll have to make a manual adjustment.įrom the Products and Services tab, choose the service item. Since you didn't make any settings changes when switching from QuickBooks Pro to QuickBooks Online, you'll need to confirm that the sales tax is still nontaxable.

Thanks for getting back here with additional information, I understand your first concern, the gift card reduced the amount of sales tax because the initial set-up was supposed to be nontaxable. Moreover, I'll also share this article that can serve as your reference if you want to learn how to sell and redeem gift cards or certificates in QBO: Sell and redeem gift cards or certificates in QuickBooks Online.įeel free to leave a reply if you require further assistance with managing your sales taxes in QuickBooks. Locate transactions that were linked to the account for sales tax on the Event column.īy chance that you have indeed accidentally created one, you may need to edit the transaction and change the account linked or delete it to sort the issue out. On your QBO account, go to the Gear icon, then select Audit log.Ģ. To track expense transactions, here's how:ġ. This could be the reason why the sales tax due has been reduced. If the item is correctly set, you may have accidentally created an expense transaction that was linked to the account that's intended for your sales tax. Check the account affected by referring to the Income account section. Locate the item that's intended for gift certificates, then click on Edit.ģ. On your QBO account, go to the Sales tab, then select Products and services.Ģ. When setting up the gift certificate as an item, let's make sure that you have selected the correct affected account. Welcome to the Community, here to share information about sales tax payable in QuickBooks Online (QBO).

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